Shipping Policy

Last updated: March 2026

Processing Time

Each Tandaku order goes through two stages before it is dispatched. Please allow for the full processing window so we can check your file (or craft your design) and print it properly.

Artwork check & approval

We check your print artwork before production. If a file needs changes, or you select design help, allow time for preparation and approval. Sending artwork after checkout moves the production start accordingly.

Production after payment & approval

Standard printed orders take 3 working days, ready 6pm–12am on working day 3; an order confirmed (paid and artwork approved) before 2pm counts that day as day 0. Confirmed Monday before 2pm: ready Thursday, 6pm–12am; from 2pm, counting starts the next working day. Weekends and public holidays are excluded. Fabricated products can take longer; use the estimate shown for your selected product. Express is an optional paid upgrade where available, selected at checkout.

Delivery Times & Costs

A courier collects your order the working day after its ready date, and arrival in Peninsular Malaysia is estimated the working day after that. Sabah, Sarawak and international destinations take longer; the booked service may vary. Enter your address at checkout to see the available service and price. A production-ready date is not a guaranteed arrival date.

Region	Delivery Time	Delivery charge
Peninsular Malaysia	Collected the working day after the ready date; arrival estimated the working day after that. Service may vary	Quoted at checkout
East Malaysia (Sabah & Sarawak)	Depends on destination and booked courier service	Quoted at checkout
International	Depends on supported destination and available service	Check availability and price at checkout

Delivery depends on your order, destination and available service. Packing is separate. For self-pickup in Seri Kembangan, wait for our ready message before travelling. Book a Lalamove driver only after readiness is confirmed.

Shipping Charges

Courier shipping is charged by parcel size, weight and destination

There is no free-shipping threshold. Board delivery uses the packed dimensions and weight, including protective packaging. Checkout shows the courier and packing charges before you pay.

Shipping is charged in full. Verified members receive 5% off products on their first paid order, up to RM10; the welcome voucher does not reduce shipping, packing or express charges.

Large banners & jumbo backdrops

For standard courier delivery, large flex banners and printed jumbo backdrops are folded to fit our courier parcel limit of 700 × 700 × 30 mm. Folding can leave visible crease lines, which may remain after hanging.

Concerned about visible fold lines? Consider our Tension Fabric Backdrop, which stretches taut on its frame for a smoother display. View Tension Fabric Backdrops.

To avoid folding, rolled-tube packing is available at RM40 per order. Tube length depends on your banner size (approximately 2–3 m for jumbo backdrops). Tubes 3 m or longer are self-pickup only. For shorter tubes, Lalamove lorry delivery requires our team to confirm vehicle fit first and is charged separately. Rolled tubes cannot be sent by standard courier.

Please arrange rolled packing with us before placing your order.

Already have a folded banner? See BannerBuzz’s vinyl banner wrinkle-care guide. Results vary; deep fold lines may remain. Check with us before applying heat to your print. Watch the care guide.

Shipping Carriers

We ship all orders through trusted Malaysian courier services to ensure reliable, trackable delivery:

J&T Express — Our primary carrier for most Peninsular Malaysia deliveries, offering reliable nationwide coverage, real-time tracking, and doorstep delivery.
Pos Laju — Used for East Malaysia (Sabah & Sarawak) deliveries and select rural areas where Pos Laju provides the widest coverage.

We select the most suitable carrier for each order based on your delivery address. The assigned carrier cannot be changed after dispatch.

Order Tracking

Once your order ships, we will send you a tracking number via both email and WhatsApp. You can track your parcel directly on the carrier's website:

J&T Express: jtexpress.my/tracking
Pos Laju: poslaju.com.my

If you experience any issues with tracking or delivery, please contact us immediately via WhatsApp at +60 17-849 3938 and we will help you locate your package.

Delivery Issues

If your package is lost, damaged in transit, or significantly delayed beyond the estimated delivery window, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

For items or magnets damaged during shipping, please take photos of the packaging and product within 48 hours of delivery and send them to us via WhatsApp. We will arrange a full replacement at no cost. See our Return & Refund Policy for full details.

International Shipping

Select a supported country and enter the full delivery address at checkout to check service availability. International shipping is charged separately and depends on the destination and parcel. If no service is available, contact us before placing an order for a fixed deadline.