Frequently Asked Questions

We print in-house and dispatch from Seri Kembangan, Selangor. Standard turnaround for printed items, stands and holders is 3 working days, ready 6pm–12am on working day 3. An order confirmed (paid and artwork approved) before 2pm counts that day as day 0: confirmed Monday before 2pm, a printed order is ready Thursday, 6pm–12am; from 2pm, counting starts the next working day. Cut-out letters and neon signs, which are fabricated, take 7 working days on the same rule. A courier collects the order the working day after it is ready, and arrival in Peninsular Malaysia is estimated the working day after that. Sabah, Sarawak and overseas destinations take longer. Local delivery by Lalamove can be booked once we confirm the order is ready. You get a tracking link the moment it ships.

No, we do not print same-day. The fastest is Express, chosen at checkout: most orders are then ready the next working day, 6pm–12am, for 30% of the order subtotal (RM20 minimum, RM150 cap). The day counts from when the order is confirmed (paid and artwork approved); before 2pm, that day is day 0. Ready-made signs from our Ready Stock range are dispatched the next working day when paid before 2pm. Once we confirm your order is ready, collect it from our Seri Kembangan shop or book your own Lalamove.

Yes. Express makes your whole order ready the next working day — or in 3 working days if it contains acrylic, PVC or wood letters or a neon sign — for 30% of the order subtotal, with a RM20 minimum and a RM150 cap, added once at checkout rather than per item. Your order ships as one parcel, so it is one rush. Choose it at checkout, where the exact amount is shown. Three things to know: orders confirmed at or after 2pm start counting from the next working day, the same cut-off as Standard; Saturday does not count, because we open on Saturday for collection only and dispatch nothing; and the clock starts when we APPROVE YOUR ARTWORK, not when you pay — so an order placed Friday after 2pm with an approved file is ready on Tuesday, 6pm–12am. Express is available on every product except metal, 3D printed, box-up and backlit letters (aluminium, stainless steel and EG steel), which are folded, welded, filled and cured and cannot be rushed; an order that contains one is Standard only. Acrylic, PVC and wood letters and neon take 3 working days on Express rather than 1.

It depends on the material, and every product page has an "Indoor or outdoor?" line for each material. Stickers: all our stickers are waterproof and weatherproof. Banners and bunting are printed on weatherproof PVC flex; for a banner staying up beyond a few weeks, 510gsm hangs flatter and keeps its colour longer than the standard 340gsm. Boards: 3mm ACP is the outdoor and shopfront board, and PP hollow (Coroplast) is the budget outdoor board for a week or two; PVC foam, foamboard and KT board are indoor or short-term outdoor boards, and acrylic is for premium indoor signs. Posters on synthetic paper are tear-proof and waterproof. How long anything lasts outside depends on sun, rain, wind and where it is fixed, so any lifespan we give is a guide, not a guarantee.

We print and make boards and signs cut to size (PVC foamboard, KT board, acrylic, ACP, metal and wood), engraved boards, stickers and labels, banners, bunting and backdrops, posters and canvas, display stands (roll-ups, standees, A-frames and tripods), flags and wind flags, cut-out and box-up sign letters, neon signs, ready-made safety signs, and raw sheets cut to size. We no longer make lightboxes or fabricated signboard systems that need building and installing on site; for a shopfront, choose a printed ACP or acrylic board or sign letters for you or your installer to fix. If you cannot find what you need, WhatsApp us the size and use before you order.

We are a print factory and do not install signs ourselves. Everything is supplied ready for you or your installer to put up: board pages offer mounting choices such as foam tape, drilled corner holes or standoff screws, and cut-out letters come with a free full-size paper template. For cut-out letters in Kuala Lumpur and Selangor you can choose contractor installation on the letter page: we arrange a partner contractor, from RM500 for an indoor or ground-floor job, and confirm the price with you before the visit is booked. Installation is available in Kuala Lumpur and Selangor only. Any signage licence or permit from your local council, and your landlord's or building management's consent, are yours to arrange; we do not apply for permits.

Pickup is only at our shop in Seri Kembangan: 13-2, Jalan Minlon Utama, Accession Industrial Park, 43300 Seri Kembangan, Selangor. There is no other branch or pickup counter, in Subang Jaya, Kuala Lumpur or anywhere else. Choose self-collection at checkout (it is free) and come after we message you that your order is ready. Collection hours: Mon–Fri, 9am–6pm; Saturday, 8am–1pm. Closed Sundays and public holidays. The pickup guide with the map pin is sent with your ready notice. Orders not collected within 30 days of that notice may be disposed of.

AI, PDF, SVG, PNG, JPG or WebP. Vector files (AI, PDF, SVG) give the sharpest print. Files up to 30MB upload directly at the artwork step. For a bigger file, or one too large to send on WhatsApp, paste a Google Drive, Dropbox or WeTransfer link at the artwork step instead, or on your order page after checkout. You can also WhatsApp a smaller file to us quoting your order number.

Courier delivery goes to every state and is priced at checkout by packed size, weight and destination, with no free-shipping threshold. Courier and Lalamove orders also carry a packing charge of RM3 per order plus RM6 per square metre of the largest item, for the cardboard sandwich, corner protectors and tube that get a board or rolled print to you undamaged; self-collection is free and has no packing charge. For Lalamove, choose "Lalamove (you book it)" at checkout: once we confirm the order is ready, book your own driver and WhatsApp us, and we hand the parcel to your driver. You pay Lalamove directly. Create a verified account for 5% off products on your first paid order, up to RM10.

Most boards go up to a full 4 x 8 ft sheet (1220 x 2440 mm). Stickers and posters print on rolls up to 5 ft (1520 mm) wide, and banners up to 3 m wide, in runs up to 50 m long; banners, backdrops and billboards above about 1.5 m on the short side are joined from more than one panel. Limits differ by material: each product page shows the biggest size for the material you pick and tells you if your size is over it. Rigid boards over 120 cm on any side are pickup or Lalamove only.

Open the product you need — a signboard, roll-up stand, sticker, banner, poster, acrylic frame or display stand — pick the material or model, enter your size or choose a preset, and tick any finishing. The exact price updates as you type, with no quote request and no login. Add it to the cart, upload your artwork (or leave it for later and WhatsApp it to us), tick the purchase terms and pay online by FPX, DuitNow QR, card or e-wallet. We preflight your file, print, and ship or hold it for collection. If we sent you a quotation link on WhatsApp, it lists your items at today's website prices: add them all to your cart and check out as usual. Pay only through the checkout on tandaku.com.

You can look at material samples at our Seri Kembangan shop during opening hours: Mon–Fri, 9am–6pm; Saturday, 8am–1pm. Closed Sundays and public holidays. Customer reviews are on our Google profile, linked from our About page.

Always. Every file runs through automatic preflight (resolution, dimensions, bleed) plus a designer review before anything is printed. If something is off — a low-resolution logo, text too close to the edge, an RGB colour that will not print — we message you on WhatsApp before we print. Nothing goes to press until it is right.

Yes. For company payment approval, put your items in the cart and choose "Email me the quotation / proforma invoice first" at checkout: your order and price are held for 7 days, and you pay from the link on the PDF. For an invoice in your company's name, tick "I need a company invoice or LHDN e-Invoice" at checkout and enter the company details and TIN. Every paid order gets a tax invoice by email from our accounting system, and orders are submitted to LHDN's MyInvois as e-Invoices automatically.

Boards, stickers, banners and posters are priced by area — your width times height at that material's rate per square foot — plus any finishing you tick, such as drilled holes, lamination or die-cutting. Display stands, holders and hardware are flat prices per unit. There is no minimum charge: a very small sticker costs exactly its area at that rate. The price you see on the page is the price you pay; shipping and a small packing charge are shown separately at checkout before you commit.

No minimum quantity and no minimum spend — one small piece is fine, and it costs exactly what its size works out to. Under 100 pieces the site price is the price. From 100 pieces of the same design and size we take 5% off, from 500 pieces 10% off, and from 2,000 pieces 15% off — applied automatically in the cart when you set the quantity on one line, so you see the discount before you pay.

DuitNow QR, FPX online banking for every major Malaysian bank (Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank and more), Visa and Mastercard credit or debit cards, and e-wallets including Touch ’n Go, GrabPay and ShopeePay — all through HitPay, so your card details never touch our server. Pay-at-collection is not offered: production starts when payment clears.

There is no separate reseller login or tier — agencies, event companies and shopfitters order at the same instant prices as everyone else, and many of our customers are exactly that. Volume pricing is the quantity ladder above: 5% off from 100 pieces, 10% from 500, 15% from 2,000 of the same design, taken off automatically at checkout.

For an outdoor shopfront or anything in the weather, 3mm ACP (aluminium composite panel): rigid, UV-stable and flat at large sizes. For a premium indoor sign, reception logo or menu, acrylic in 3mm, 5mm or 10mm. For a lightweight indoor sign or event board, PVC foam board (5mm or 10mm) is the everyday choice; KT board is the cheapest for a few days' use and PP hollow (Coroplast) is the budget outdoor board for a week or two. Our signage page lists every board with its price per square foot.

Available finishing depends on the product and material. Printed boards offer standard rectangular or custom shape cutting, optional mounting accessories and protective lamination where supported. Stickers offer the listed cut and finish choices; banners offer hanging finishes. The configurator shows compatible options and their prices before you add to cart.

A roll-up banner is the all-rounder: 2 x 5 ft or 3 x 6 ft, the print retracts into its base and sets up in a minute. A human standee is a cut-to-shape board on a foot for a life-size figure or product. An X stand is the lightest and cheapest floor stand for a 60 x 160 cm poster, indoors. A bunting stand hangs a 2 x 6 ft bunting on a pole — tripod, round disc base, or the water base for outdoors — all on our tripod bunting stand page. For a booth back wall it is a pop-up backdrop; for a sampling desk, a promotion counter or pop-up table. Each stand page has its own FAQ with the exact graphic size it takes.

Roll-up banners always include the printed insert. X stands, bunting stands, promotion counters, pop-up tables and pop-up backdrops are sold two ways: the unit alone (fit a graphic you already have) or with the graphic printed and fitted. The with-print option is a separate line on the same page, so you can see both prices.

Label stickers (vinyl or paper, cut to any shape) are the general-purpose stickers for packaging and products. Vehicle stickers use outdoor-grade vinyl for cars and vans. Wall, floor, window and lift stickers are matched to the surface — removable adhesive for walls and glass, anti-slip lamination for floors. Magnetic stickers are for car doors and fridges. DTF stickers are UV-printed transfers for hard surfaces, and DTF sublimation transfers are for polyester garments.

For a vector file, none — it scales without loss. For an image, aim for 150 dpi at the final print size for boards and banners viewed from a metre or more, and 300 dpi for stickers, posters and anything read up close. Set the artboard to the exact size you ordered and add 3 mm of bleed on stickers and die-cut shapes.

Yes. Pay for the size and material now and upload later from your order tracking page, or WhatsApp the file with your order number. Production starts once we have a usable file; if we cannot reach you within 7 working days we may cancel and refund less any costs already incurred, as set out in our purchase terms.

Your screen is backlit and shows colour in RGB; we print CMYK ink onto material, which reflects light and has a smaller colour range. Bright and neon colours — pure red, lime green, electric blue, orange, magenta — are the ones that shift most, printing noticeably more muted. Phones with vivid OLED screens exaggerate the gap further, and matte material looks softer than gloss. This is normal for every print shop, not a fault. To reduce surprises: supply your file in CMYK (or tell us the Pantone / CMYK values of your brand colours), avoid pure RGB primaries, and look at our screen-vs-print colour guide shown at the upload step. Our free RGB to CMYK converter at tandaku.com/tools/rgb-to-cmyk-converter previews the shift for any colour.

For jobs where the colour must be exact — brand colours, matching an earlier print, vehicle or shopfront colour schemes — tick "Colour-critical job" when you upload your artwork. For a flat RM50 per item our team colour-matches the print to a photo of your physical sample (a previous print, Pantone swatch, packaging or business card), and a technician contacts you on WhatsApp or phone to confirm the target colour, printing a test strip on the actual material before the full run. Nothing prints until you have agreed the colour. Without this option we print to standard CMYK profiles with the normal screen-to-print variance.

Yes, and the design is free. Choose "Design for me" at the artwork step and place the order as normal. Send us your logo, the exact wording and any reference photos — on the page or by WhatsApp after checkout — and our designer sends you a draft to approve. Two rounds of amendments are included, nothing prints until you say ok, and production time starts once you approve. If you would rather design it yourself, set your size on the product page, tap "Download template" for a 1:1 SVG with the bleed, safe area and any holes or eyelets marked, and follow our artwork guide at tandaku.com/artwork-guide.

Parcel couriers refuse or damage rigid boards over 120 cm on any side, so anything bigger is collected from us or sent by Lalamove within the Klang Valley — the checkout switches automatically and shows the Lalamove option. Rolled and folded items (banners, stickers, roll-ups, X and T-bar stands) go by courier at any size. Multi truss over 120 cm is local-only for the same reason.

Yes, to every state in Malaysia including Sabah and Sarawak, by J&T and the other couriers offered at checkout. Oversize boards outside the Klang Valley need a freight quote — WhatsApp us the size and postcode before ordering.

Yes. Tick "Ship outside Malaysia" at checkout, choose the country and enter the postal code, and the live EasyParcel international rate appears before you pay — we ship to Singapore, Thailand, Indonesia, Brunei, Australia, Hong Kong, Japan, the UK, the US and about twenty more. Overseas orders go by courier only, free shipping does not apply, and any import duty or tax at the destination is paid by the receiver. Singapore, Thailand and Indonesia are by far the cheapest lanes; Australia and Europe cost several times more, so if you can receive in a neighbouring country it is worth it. Rigid boards over 120 cm cannot go by international courier.

Tell us within 7 days of delivery with photos of the item and the packaging. If the print is defective or damaged in transit we reprint it free or refund you — your choice. If the file you supplied was the cause (low resolution, wrong size, RGB colour shift), we will show you the file next to the print and quote a reprint at cost.

Before production starts, yes: cancel by WhatsApp or email quoting your order number and we refund to the original payment method, less a RM10 administration fee where our team has already checked your artwork, any payment-gateway charge the gateway keeps, and the cost of material already cut for your order. Once production has started the item has been cut to your size and printed with your artwork, so it cannot be cancelled, changed or returned. The full rules are in our purchase terms.

No. Everything we make is custom to your size and artwork and has no other buyer, so change-of-mind returns are not possible once production starts. That includes display hardware ordered without printing, which is brought in for your order. Anything that arrives faulty is replaced — see the question above.

Not exactly — screens show RGB light and we print CMYK ink, so bright neon colours print more muted. That variance is normal for every print shop and is not a defect. If a colour must be exact, tick the RM50 colour-critical option when you upload and we match it to your physical sample with a test strip before the full run.