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Frequently Asked Questions
Everything you need to know about ordering custom signboards and photo magnets from Tandaku. Can't find your answer? Contact us.
Ordering & Pricing
How do I order a signboard or a photo magnet online?
For signboards, pick a material on our signage page, enter your width and height (or choose a preset size), and add finishing like drilled holes or standoff mounts -- your exact price updates live. For photo magnets, choose one of three sizes on the Magnets page and upload your photo at checkout. Either way, we check your artwork or craft your design preview, then print and ship it to you.
How much do signboards and photo magnets cost?
Signboards are priced by area, so the cost depends on your material and exact size. Budget KT board starts from about RM15 and ACP shopfront signboards from around RM70, with your precise price shown the moment you enter your size. Photo magnets are priced by size: RM29.90 (8x6 cm), RM39.90 (12x6 cm) and RM49.90 (16x10 cm). Either way, the price you see is the price you pay -- no hidden fees.
What payment methods do you accept?
We accept FPX online banking for all major Malaysian banks (Maybank, CIMB, Public Bank, RHB and more), credit and debit cards (Visa, Mastercard) and selected e-wallets via Billplz. All transactions are secure and encrypted.
Do you offer bulk or gift orders?
Yes. For large signage quantities or recurring corporate orders, message us on WhatsApp with your sizes and materials and we will prepare a custom quote. Photo magnets also make great personalised gifts -- each one goes through its own design and approval process before printing.
Materials & Specs
Which signboard material should I choose?
For outdoor or shopfront signs, choose 3mm ACP -- it is weatherproof and rigid. For premium indoor signs (offices, reception, logos), choose acrylic. For short-term indoor displays and event backdrops, KT board is the cheapest, with foamboard and HIPS as light, durable middle options.
What is the best material for an outdoor signboard?
3mm ACP (aluminium composite panel) is the Malaysian standard for outdoor and shopfront signboards because it is weatherproof, UV-stable and stays flat at large sizes.
What sizes can I order?
Signboards can be any custom size within each material's limits -- enter width and height in millimetres, or pick a preset (A3-A1 and common feet sizes), and we cut the board to your exact dimensions. Photo magnets come in three fixed sizes: 8x6 cm, 12x6 cm and 16x10 cm, each finished with a strong fridge-magnet backing that will not scratch your surface.
Can I add mounting holes or standoffs?
Yes. Finishing options for signboards include drilled corner holes, rounded corners, brushed-steel standoff mounts, protective lamination and double-sided printing.
What makes the photo magnets "layered watercolour"?
Each magnet is hand-crafted digitally in a watercolour style with distinct layered elements -- your subject is illustrated with painted texture and depth, not just a filtered photo. The result looks like a keepsake painting on your fridge.
Artwork & Files
What file formats can I upload for printing?
We accept .ai, .pdf, .svg and high-resolution images (PNG/JPG). Vector files (.ai, .pdf, .svg) give the sharpest print. Files up to 100MB upload directly; for larger or TIFF files, paste a Google Drive or Dropbox link instead.
What photo should I upload for a photo magnet?
Upload a clear, well-lit photo where the subject (or the key element you want illustrated) is visible. JPG and PNG files are both accepted -- the higher the resolution, the better the detail in your final magnet.
Do you check my file or send a preview before printing?
Always. Signboard artwork runs through automatic preflight (resolution, dimensions, bleed) plus a designer review before anything is printed. Photo magnet orders get a digital preview of your layered watercolour design to approve. Either way, nothing goes to print until it is right -- and if you would like changes, just let us know and we will revise first.
I do not have a design -- can you help?
Start from a ready-made template on our templates page, adjust it to your size, and we will print it. For custom design work, message us on WhatsApp.
Shipping & Delivery
How long does delivery take?
We print, craft and dispatch from our shop in Kajang, Selangor. Signboards typically take 1-2 working days within the Klang Valley and 2-4 working days to the rest of Peninsular Malaysia after your file is approved; photo magnets allow 2-4 business days for design and production after you approve your preview. East Malaysia takes a little longer. You get a tracking link once your order ships.
Do you deliver nationwide?
Yes, we deliver to all states in Malaysia, including Sabah and Sarawak. Shipping is calculated at checkout by destination (and board weight for signage), and orders above RM200 may qualify for free shipping.
Returns & Refunds
What if my order arrives damaged?
If your signboard or magnet arrives damaged or defective, contact us within 7 days of delivery with photos and we will arrange a free replacement or refund -- no hassle.
Can I cancel or return a custom order?
Because each signboard is custom-made to your size and artwork, and each magnet is custom-made with your photo and approved design, we cannot accept returns for change of mind once production has started. You can cancel any time before your file is approved (signboards) or before you approve your preview (magnets) for a full refund. Once production begins, the order cannot be cancelled.
Still have questions?
Our team is always happy to help. Reach out via WhatsApp for the fastest response, or send us a message through our contact form.